Appointment Terms and Conditions
In order to make sure your treatments are handled properly with the right specialty of our dentist please do notice our “Appointment Terms and Conditions” :
- Appointment Hours & Working Hours
Sunset Dental appointment hours 9 AM – 5 PM (Bali Time; UTC +8hours).
Sunset Dental Bali branch Seminyak working hours 9 AM – 8 PM (Bali Time; UTC +8hours).
Sunset Dental Ubud working hours 9 AM – 5 PM (Bali Time; UTC +8hours).
- Appointment in Advance
Appointment in advance is needed to make sure your treatments are handled properly by the right specialty of our dentists.
The patients should consider that canceling the appointment without any confirmation (no show) has high implication on other patients seeking the appointment.
- Contacts are Reachable (especially while you are in Bali)
Make sure that the contacts (email, phone number, WhatsApp, fb messenger) that you provide for making an appointment are reachable.
- Confirmation of Attendance
We will give you a reminder within 48 hours prior to your scheduled appointment, by the contact that you already provided.
We will wait for your confirmation of attendance until 3 PM (Bali Time; UTC +8hours) in the afternoon one day prior to your scheduled appointment.
- Cancellation and Reschedule
If you want to cancel and reschedule your appointment, please kindly inform us as soon as possible and no longer than 72 hours (3 working days) in advance so that we may allocate your appointment to another patient. This will help us meet our aim of providing our patients with speedy and efficient dental treatments.
We will inform you as soon as possible, whenever we need to reschedule your appointment if there’s any emergency case.
- Waiting List Appointment
If you are on our waiting list, we will contact you at 3 – 5 PM (Bali Time; UTC +8hours) one day prior to your desire schedule if there’s any cancellation.